manis33 Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy is issued by manis33, an online gambling platform operating under international licensing and providing services to users in Malaysia. This policy explains our practices regarding the collection, processing, storage and disclosure of personal information of users who use the manis33 website and its related services.

By registering an account, accessing our website or using any manis33 service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you are asked not to continue using our platform.

This policy applies to all information collected through the manis33 website, interactions with our customer support team, and any written or electronic communications between you and manis33. We reserve the right to update this Privacy Policy from time to time, and any material changes will be communicated to registered users.

2. Personal Information We Collect

In operating our platform and meeting licensing compliance requirements, manis33 collects various categories of personal information. The type of information collected depends on how you interact with our platform.

Information you provide directly:

• Full name as stated in your official identification document
• National identification number (MyKad) or passport number for international users
• Date of birth for age verification (this platform is for users aged 21 and above only)
• An active email address for account communications
• A mobile phone number registered in Malaysia
• Current residential address
• Financial account information such as e-wallet details, bank account number, or cryptocurrency wallet address for deposit and withdrawal purposes

Information collected automatically:

• IP address and geographical location information derived from it
• Device type, operating system and web browser used
• Login timestamps, game activity and financial transaction records
• Cookie data and session identifiers for login session management
• Technical information about connection performance and usage patterns

3. Purpose of Using Personal Information

manis33 uses the personal information collected for various legitimate and necessary purposes in operating our online gambling platform. We only process your data based on legal requirements, legitimate business interests, or your consent.

• Account management and identity verification: Processing new account registrations, verifying user identity to comply with licensing requirements, and managing access to your account.
• Financial transaction processing: Processing deposits using Touch 'n Go eWallet, DuitNow, FPX online banking and cryptocurrency, and managing withdrawals within 10–45 minutes.
• Security and fraud prevention: Detecting and investigating suspicious activity, preventing fraud, money laundering, and platform abuse.
• Regulatory compliance: Meeting obligations under our international licensing, including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
• Customer support: Providing efficient technical assistance and customer service via live chat and email in Malay and English.
• Service improvement: Analysing usage patterns to improve user experience, platform performance and our game offerings.
• Marketing communications: Informing you about bonuses, promotions and platform updates, subject to your communication preferences.
• Responsible gambling: Monitoring gameplay patterns for the purposes of our responsible gambling programme and identifying users who may need support.

4. Sharing and Disclosure of Information

manis33 does not sell user personal information to any external party for commercial purposes. However, there are certain circumstances where your information needs to be shared with selected third parties to enable us to deliver our services properly.

Categories of third parties we share information with:

• Payment service providers: Transaction information is shared with approved payment providers to process your deposits and withdrawals securely.
• Game software providers: Game session information is shared with the relevant game providers to ensure a smooth gameplay experience.
• Authorities and regulatory bodies: Information may be disclosed to relevant authorities when required by law, court order or direction from our licensing body.
• Technical service providers: Cloud infrastructure, cybersecurity and analytics providers that help us run the platform securely and efficiently.

All third parties that receive manis33 user information are bound by strict confidentiality and data protection agreements, and are only permitted to use that information for purposes specified by manis33.

5. Cookies and Tracking Technologies

The manis33 website uses cookies and similar tracking technologies to improve the user experience, manage login sessions and understand how users interact with our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Necessary session cookies: Required for core platform functions such as login management, account security and transaction processing. These cookies cannot be disabled.
• Preference cookies: Store your personal settings such as preferred language, display layout and notification preferences.
• Analytics cookies: Help us understand platform usage patterns in aggregate to improve our services. This information is processed anonymously.
• Security cookies: Used to detect and prevent fraudulent activity and to maintain the integrity of user sessions.

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform. To learn more about managing cookies on popular browsers, please refer to your browser's help documentation.

6. Data Security Measures

We implement a comprehensive range of technical, organisational and physical measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.

• 256-bit TLS/SSL encryption for all data transmitted between your device and our servers
• Two-factor authentication (2FA) available for all user accounts
• Continuous security system monitoring at all times
• Regular security testing including penetration testing by independent experts
• Strict role-based access controls for internal staff
• Established incident response procedures to address any security breaches
• Password storage using irreversible cryptographic hashing functions

While we take all reasonable precautions, no security system can provide absolute guarantees. We encourage users to also take their own steps such as using strong passwords, not sharing login information, and keeping their devices updated with the latest security patches.

7. Data Retention Period

manis33 retains user personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. After an account is closed or becomes inactive, the following retention periods apply:

• Financial transaction records: Retained for the minimum period required by our licensing body for audit purposes and compliance with international financial regulations.
• Identity verification information (KYC): Retained for the period specified by the anti-money laundering (AML) requirements under our licence.
• Customer support communication logs: Retained for reference and service improvement purposes for a reasonable period.
• Game data and platform activity: Retained in aggregated form for anonymous analysis after an account is closed.

Once the specified retention period has ended, data will be deleted or anonymised in a secure manner. You may contact our support team if you would like to know more about the specific retention periods for particular data categories.

8. User Rights Regarding Personal Data

As a manis33 user, you have certain rights concerning your personal information. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe.

To exercise any of the above rights, please contact our customer support team via live chat or send an email to [email protected]. We will process your request within a reasonable timeframe and follow up with you for further information if needed. Please note that some requests may not be fully fulfilled if they conflict with our legal or licensing obligations.

9. Cross-Border Data Transfers

As a platform operating under an international licence, manis33 may transfer your personal information to servers or processing facilities located outside Malaysia. Such transfers are carried out solely for platform operational needs, including payment processing, data backup storage, and technical support.

We ensure that every cross-border data transfer is carried out with adequate safeguards through appropriate data transfer agreements, security standards that are equivalent to or higher than those applicable in Malaysia, and the use of recognised service providers with a strong compliance record.

10. Age Restriction and Child Protection

The manis33 platform is STRICTLY for individuals aged 21 and above. We do not knowingly collect any personal information from individuals under the age of 21. All users are required to verify their age during account registration, and we conduct additional age checks as part of our KYC process.

If we find that personal information has been collected from an individual below the specified age limit, we will take immediate steps to delete that information and close the account in question. Parents or guardians who believe their child has registered an account with manis33 are asked to contact us immediately through our support channels.

11. Changes to This Privacy Policy

manis33 reserves the right to update or modify this Privacy Policy at any time. Any changes made will take effect as soon as they are published on this page. For material and significant changes that affect how we process your data, we will notify registered users via email or in-account notification.

We encourage you to review this Privacy Policy page periodically to ensure you are always aware of our latest privacy practices. The effective date shown at the top of this page indicates when this policy was last updated. Continued use of the manis33 platform after changes are published will be considered acceptance of the updated terms.

12. Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:

• Live Chat: Available 24/7 via the live chat button on the manis33 platform. Responses in Malay and English.
• Email: [email protected] — please state "Privacy Enquiry" in your email subject line for faster processing.

Our customer support team operates 24 hours a day, seven days a week, and is ready to assist you in both Malay and English. We are committed to responding to every privacy-related enquiry thoroughly and within a reasonable timeframe.